Replacement and Return Policy: We thank you for your trust in "Hulwal Rahiq" Honey Store, and we strive to provide a distinguished shopping experience that meets your expectations. Our replacement and return policy explains the procedures we follow to ensure your satisfaction with the products. Please read the following terms carefully before completing your purchase.
1. Replacement Policy
• Replacement Cases: All products from "Hulwal Rahiq" can be replaced in the following cases:
• Product received with a defect or damage caused by shipping.
• Receipt of an incorrect or non-matching product.
• Replacement Costs: In case of damage or error in the product, "Hulwal Rahiq" will bear all shipping and replacement costs. If you wish to replace for any personal reason (such as changing your mind), the customer will bear the shipping and replacement costs.
2. Return Policy
• Returnable Products: The product can be returned within 3 days from the date of receipt, provided it is unused, in its original condition, with complete packaging.
• Return Costs: If the return is due to a mistake in the product or damage, the store will cover all costs. If the return is for personal reasons, the customer bears the shipping costs.
3. Non-Returnable Products
• Products that have been opened and used cannot be returned unless a defect or damage is proven.
• Products purchased with free gift vouchers cannot be refunded in cash; the customer will be compensated with alternative vouchers.
4. Free Credit and Gift Vouchers
• If the customer receives free credit or a gift voucher, the credit cannot be converted into cash.
• The credit or voucher can be used to purchase products from the store according to the specified terms and conditions.
5. Replacement and Return Procedures
• Contact: Please contact us via email or phone within 48 hours of receiving the product if there is a problem.
• Processing: The customer service team will evaluate the replacement or return request and inform you of the necessary procedures to complete the process.
• Duration: The replacement or return process takes 3 to 7 working days after receiving the returned product and verifying its condition. For refund requests, the process may take up to 14 working days for the amount to appear in your bank account, depending on your bank's policies.
6. Warranty Policy:
We guarantee the quality of the honey. If it is proven to be unnatural or non-authentic, you can return the full amount paid, while keeping the honey. You will also be compensated for the cost of the examination.
7. Contact Us
If you have any inquiries about the replacement and return policy, you can contact us via:
• Email:
[email protected]
• Phone: +966538274132
Thank you for choosing "Hulwal Rahiq" store, and we always aim to provide the best possible shopping experience.
